388wni Privacy Policy –
How We Handle Your Personal Data

1. Introduction

388wni ("we", "us", "our") is the operator of the online gaming platform accessible at 388wni.app. We are committed to handling the personal data of our players — predominantly based in Pakistan — with care, transparency and in accordance with applicable data protection standards.

This Privacy Policy explains what personal information we collect when you use 388wni, why we collect it, how we use it, who we may share it with, how we keep it secure and what rights you have over your own data. It should be read alongside the Terms and Conditions which govern the overall relationship between you and 388wni.

If you have questions about any part of this policy, contact our support team at [email protected] or via live chat. We will always respond in clear, plain English.

2. Data We Collect

We collect personal data in three main ways: information you provide directly, data generated by your use of the platform, and information received from third-party services that help us operate the platform.

Information you provide directly:

• Full legal name and date of birth
• Mobile number and email address
• Residential address
• Identity documents submitted during verification (e.g. CNIC or passport)
• Account preferences and communication settings
• Correspondence submitted to customer support

Data generated by platform use:

• Login timestamps, session duration and device type
• IP address and approximate geographic location
• Betting and gaming history — markets selected, stakes placed, outcomes
• Transaction history — deposit amounts, withdrawal requests, payment methods used
• Browser type, operating system and app version
• Pages visited, features used and navigation patterns within the platform

Data from third-party sources:

• Identity verification confirmation from KYC service providers
• Fraud and risk signals from payment processor partners
• Transaction confirmation data from JazzCash, Easypaisa, Raast and banking partners

3. How We Use Your Data

Personal data collected by 388wni is used for the following purposes:

• Account management — creating and maintaining your account, processing login and authentication, and sending essential account communications such as deposit confirmations and withdrawal notifications.
• Identity verification — confirming your identity in compliance with anti-money-laundering (AML) obligations before processing withdrawals or at any stage where verification is required.
• Transaction processing — facilitating PKR deposits and withdrawals through your chosen payment method, reconciling transaction records and resolving payment disputes.
• Fraud prevention and security — monitoring account activity for unusual patterns, investigating suspected fraud or terms violations and protecting the integrity of the platform for all users.
• Platform improvement — analysing aggregated usage data to improve navigation, game performance, mobile app stability and the overall player experience.
• Customer support — using your account history and correspondence to resolve queries, investigate complaints and provide relevant assistance.
• Responsible gaming — tracking usage patterns to support the self-limit and self-exclusion tools available in your account settings, and to identify accounts that may benefit from responsible gaming prompts.
• Marketing communications — if you have opted in, sending relevant promotional messages about offers, new features and sports coverage. You can opt out of marketing communications at any time via account settings or by contacting support.

4. Legal Basis for Processing

We process your personal data on the following legal grounds depending on the purpose:

• Contractual necessity — processing is required to fulfil the obligations set out in the Terms and Conditions that govern your account, including operating your account, processing transactions and providing the gaming services you have signed up for.
• Legal obligation — certain processing is required to comply with anti-money-laundering regulations, identity verification requirements and financial record-keeping obligations.
• Legitimate interests — fraud prevention, security monitoring and platform performance analysis are conducted based on our legitimate interest in operating a safe and well-functioning platform for all users.
• Consent — where processing is not required for the above purposes — such as sending marketing communications — we rely on your explicit consent, which you can withdraw at any time.

5. Data Sharing

388wni does not sell personal data to third parties. We share data only where necessary to operate the platform, as described below:

All third-party processors who receive personal data are bound by data processing agreements that restrict how they may use that data and require them to maintain appropriate security standards.

6. Payment Data & Financial Information

When you make a deposit using JazzCash, Easypaisa, Raast, Bank Transfer or a debit/credit card, the payment transaction is conducted directly through your payment provider's system. Your financial credentials — mobile wallet PIN, bank account login, card number, CVV — are entered into the payment provider's secure interface and are never transmitted to or stored by 388wni.

What 388wni does receive and store is the outcome of the transaction: the amount credited, the payment method type used, the transaction timestamp and a reference identifier. This information is needed for account reconciliation, dispute resolution and regulatory compliance.

For withdrawals, we verify that the destination matches the payment method used for deposits. This is a standard anti-money-laundering measure and does not involve 388wni accessing your payment provider account in any way.

7. Data Retention

We retain personal data for as long as your account is active and for a period thereafter as required by our legal and regulatory obligations. The following general retention periods apply:

• Account and identity data — retained for the duration of the account relationship and for a minimum of five years after account closure, as required for AML compliance and financial record-keeping.
• Transaction records — retained for a minimum of five years following the transaction date, in line with financial regulation requirements.
• Betting and gaming history — retained for five years or longer where required for dispute resolution or regulatory purposes.
• Customer support correspondence — retained for three years following the resolution of the relevant query.
• Marketing consent records — retained for as long as the consent remains active, plus one year after withdrawal of consent as a compliance record.

After the applicable retention period, data is securely deleted or anonymised so that it can no longer be linked to an individual.

8. Security Measures

Protecting player data is a core operational responsibility at 388wni. The following technical and organisational security measures are in place:

• SSL/TLS encryption — all data transmitted between your device and the 388wni platform is encrypted in transit using industry-standard SSL/TLS protocols.
• Secure storage — stored data is held in access-controlled environments with encryption at rest for sensitive fields.
• Access controls — internal access to player data is restricted on a need-to-know basis. Staff who handle support queries or compliance matters can only access the data relevant to their function.
• Two-factor authentication — 2FA is available on all player accounts and is strongly recommended. Enabling 2FA reduces the risk of unauthorised access even if your password is compromised.
• Monitoring and logging — account activity is continuously monitored for unusual patterns. Automated systems flag anomalies for review by our security team.

No system can guarantee absolute security. If you suspect your account has been accessed without authorisation, contact support immediately at [email protected] via live chat or email.

9. Cookies and Tracking Technologies

388wni uses cookies and similar technologies to support platform functionality and improve the player experience. The types of cookies used include:

• Essential cookies — required for the platform to function. These maintain your login session, remember your account preferences and enable the bet slip to work correctly. These cannot be disabled without breaking core functionality.
• Performance cookies — collect anonymised data about how players navigate the platform, which pages load slowly and where errors occur. This data is used to fix bugs and improve performance.
• Functional cookies — remember settings such as your preferred deposit method or display preferences so you don't have to re-enter them on each visit.
• Analytics cookies — help us understand aggregate patterns in how the platform is used. Data collected for analytics is anonymised and cannot be traced back to individual players.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies may affect some personalisation features but will not prevent you from using core platform functions.

10. Your Rights Over Your Data

As a 388wni player, you have the following rights with respect to your personal data. To exercise any of these rights, contact support at [email protected] with your account details and a description of your request.

11. Minors

388wni does not knowingly collect personal data from anyone under the age of 18. The platform is strictly for adult users. During registration, all users confirm they are 18 or older. Where we have reason to believe that an account is held by a minor, the account will be suspended immediately, all data associated with the account will be reviewed, and the matter will be handled in accordance with our Terms and Conditions.

If you are a parent or guardian and believe that a minor has registered on 388wni, please contact support at [email protected] so we can investigate and close the account promptly.

12. Updates to This Policy

388wni may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised. For material changes that significantly affect how your data is processed, we will endeavour to notify registered users via their registered mobile number or email address, though this is not guaranteed in all cases.

We encourage you to review this page periodically. Continuing to use the platform after a policy update means you accept the revised version. If you do not agree with any changes, you should stop using the platform and contact support to close your account.